Hawaiian Airlines has introduced a stricter no-show rule that could leave some passengers out of pocket. Under this new policy, travelers who miss a flight without notifying the airline in advance will automatically lose their entire reservation — including any connecting or return legs of the trip.
The change means that even if you’ve paid in full using cash or miles, skipping one flight without notice could wipe out the rest of your itinerary. The airline has confirmed that no refund or travel credit will be issued in such cases.
Hawaiian now urges travelers who know they’ll miss a flight to either go online and modify their reservation or call the airline’s customer service line at 1-800-367-5320. If you’re already at the airport, speaking directly to a staff member at the check-in counter or a self-service kiosk may help preserve your remaining flights.
This approach mirrors policies already used by other major U.S. carriers, including Alaska Airlines, which acquired Hawaiian last year. It also appears to target a controversial tactic known as “skiplagging” — when a passenger books a cheaper multi-leg flight but gets off at the layover instead of traveling to the final destination. That practice violates most airline terms and can trigger penalties like revoked frequent flyer miles or account bans.
With this updated policy now active, travelers are being encouraged to double-check their plans and communicate with the airline if anything changes. Staying silent could mean losing the entire trip — and the money spent on it.